UX audit for e-commerce and SaaS teams
UX audit: find out what’s holding your customers back
Find potential barriers in your checkout, sign-up or onboarding flow and decide what to improve or test first. My psychology-led UX audit combines an expert review with clear priorities, annotated findings and a live discussion with your team.
FIXED PRICE
From €690
DELIVERY
From 3 business days
DONE BY
Me personally, no juniors
Is a UX audit right for you?
A good fit if
You have traffic, but too few visitors sign up, enquire or buy.
A redesign or relaunch is coming and you want evidence before you invest.
Your team disagrees about what to fix first.
You need quick clarity before a bigger research project.
Not the right fit if
There is no live product or clickable prototype yet.
You mainly need UI design or an analytics setup.
The decision is already made and you only need approval.
Not sure yet? In a free intro call we check together whether an audit is the right next step.
Choose your audit package
Book a Research Sprint within 30 days of your Focused UX audit and the €690 is credited toward it. Prices are net; VAT is added based on your country and tax status.
“From identifying optimization potential and designing experiments to implementing tests, analyzing results and presenting clear recommendations, Diana independently managed the entire process with a high level of ownership and professionalism.”
Julius A., Director of Product Management, Urlaubsguru
What you get from every audit
A structured assessment your product, design or marketing team can plan with.
Every finding is rated by its impact on your goal, the effort to fix it and how strong the evidence is and sorted into quick wins, things to test and bigger changes for your roadmap.
Annotated findings
Screenshots that show each problem in its context.
Clear explanations
Why each issue may affect understanding, usability or conversion.
Prioritized recommendations
What to fix first, ordered by impact and effort.
Evidence and confidence
What was observed and what is still a hypothesis.
Actionable next steps
What to improve, investigate or test next.
Ready to see what holds your customers back?
What I look at
Six areas every audit covers
I go through your journey the way your customers do and look at it through six lenses.
How it works
STEP 1
Pick a package, or book a short scoping call if you are unsure.
STEP 2
A short briefing on your product, goals, users and the journey to review. I confirm scope and access.
STEP 3
I analyze your flow and data without taking up your team’s time in meetings.
STEP 4
You receive findings and recommendations, then we go through them together live.
STEP 5
Implement, test or research further, with clear priorities.
AI can list issues.
I help your team decide what to fix first.
I’m a psychologist and UX researcher with 8+ years in behavioral research and experimentation. I use AI to work faster. The thinking, context and judgment stay human.
A live session, not just a PDF or Figma board
We go through the findings together, so your team understands them and actually puts them into practice.
Your context, not a checklist
I look at your goals, users and constraints and see the whole journey, not isolated screens.
Psychology behind the findings
Understand plausible reasons for hesitation, with a clear distinction between observations, expert interpretation and hypotheses to test.
FAQ
Frequently asked questions about my UX audits
Get in touch and tell me what you’re working on and what you’d like to improve. I’ll help you choose the audit that fits your situation.
Diana Szczepanik
UX Researcher & CRO Consultant, Psychologist (M.Sc.)